"Cloudby"

Our overall policy is to provide high-quality products and excellent customer service to every person who chooses our brand.

 

We understand that sometimes returns or refunds are necessary, but please note that due to hygiene reasons, we cannot accept returns on used earrings.

 

We encourage our customers to handle their purchases with care, and we cannot be held responsible for any damages caused by negligence on the buyer's behalf.

 

In the rare event that you receive a defective or damaged item, please contact us within 7 days of receiving your order, and we will work with you to resolve the issue.

 

If a return or exchange is necessary, we will do our best to accommodate your needs, but please note that some items may not be eligible for returns due to their unique design.

 

We want you to be completely satisfied with your purchase, and we strive to accurately represent our products in photos and descriptions. However, please keep in mind that there may be slight variations in color or appearance due to differences in screens and lighting.

 

Thank you for choosing our brand, and we hope that you have a wonderful experience shopping with us. If you have any questions or concerns, please don't hesitate to contact us.

 

We're here to help!

At our jewelry brand, we take shipping seriously, and we want to make sure that your order arrives safely and on time. That's why we use tracked shipping for all of our packages, so you can have peace of mind knowing that your order is protected.

 

Please note that shipping prices are determined by the shipping company, and we cannot change them. We understand that shipping costs can be expensive, and we hope that our customers keep this in mind when placing their orders with us. However, we believe that the added protection and peace of mind that comes with tracked shipping is worth the extra cost.

 

Once your order has been placed, please allow 1-2 business days for processing and packing. Shipping times may vary depending on your location, but we will do our best to get your order to you as quickly as possible. If you have any special shipping requests, please contact us before placing your order, and we will do our best to accommodate your needs.

 

Please ensure that your shipping address is correct and up-to-date, as we cannot be held responsible for packages that are lost or delayed due to incorrect information. If you have any questions or concerns about shipping, please don't hesitate to contact us. We're here to help!

Please note that we are based in Sweden and all of our products are shipped from here. This means that shipping times may vary depending on your location and customs clearance, but we will do our best to ensure that your package arrives safely and in a timely manner.

 

If you have any questions or concerns about shipping to your location, please don't hesitate to contact us. We are always happy to help and provide any information that you may need.

 

Thank you for choosing our jewelry brand and we look forward to sending you your new favorite piece(s) from Sweden!